Michael is an asset to your desk, the first employee besides the temp reader who acknowledged me upon arrival was genial, informative, actually had to deny a request of mine, and I’m still raving about his customer service because he spoke so kindly and sincerely, my annoyance just melted off. There were some mixups with communications regarding the actual room at first, but desk clerk Michael is extremely patient explaining situations that are happening daily even to them. Upon the slow re-entry process, we were offered nice replacement comps usable at our discretion and comfort level. I drove over five hours through weather but gratefully little traffic to finally arrive in Atlantic City, a place I was supposed to visit in June but our whole world got shut down - including one of Harrah’s sister properties, Ballys, which shut down with everyone else. I have been loyal to Caesars because they made me feel special, but if they go out of their way to av avoid talking to me because they are ashamed that they won't comp even the most minor charges I can't justify spending thousands of dollars there over a weekend and I need to look for a new casino operator My total room charges were $170 and that should have been easily comped but I could not get in contact with a host to review it. This trip I used my Celebration dinner to eat at Gordan Ramseys. For 10 years I have always had my room charges comped, I do not spend large, just regular 2 meals a day maybe 1 high priced dinner per trip. I only came to AC to use my Diamond bonuses before they expired. I had a similiar experience 18 months ago at the Linq in Vegas and I had avoided Caesar's owned properties for 18 months. I have been a Diamond and Diamond plus with Caesars for the past ten years and I usually can talk to someone about rating my play and on this trip I could not see anyone to rate my play. However I like to play slots in the early morning hours and several times when I wanted a hot coco or a tea the machines said drink service was not available.

The gaming was averrage, Bobby's burgers was good and Gordon Ramsey Steak was awesome. I took a junket to Harrah's overr the weekend.

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